Nice, we are in business.
Our Co-workers are obliged to take part in our bi-weekly company event. This means that there are two Fridays a month that they are not available for work after 16:00.
During this event, we will informally check with the Co-worker that all is OK.
More formally, our Co-workers are asked to mention on their weekly timesheet if they think some support from EnConsult is needed. This can range from intermediation in clarifying task/position and expectations, to handling complaints from you as a Customer or the Co-worker.
Billing of the work delivered is done every week, billing of the bonus will in principle be simultaneously, but may in exceptional cases be billed separately and according to another time schedule.
Payments are due within a week, and payout to Co-workers is done within two weeks.
These are strict timelines. Needed to be able to provide top notch service. So be aware, we expect correctness from our Customers at the same level as they may expect from us!